# I paid for Pro. Why does the extension still say Free?

Source: https://nlmexporter.com/guides/questions/why-does-my-pro-plan-show-as-free  
Section: Questions  
Last verified: November 2026  
Plan: Pro

The extension does not yet know which purchase is yours. Open its account panel and sign in with the Google account you paid with; the plan then syncs by itself. That account can be different from the one you use in NotebookLM. One purchase can be signed in on up to 5 browsers.

## What to know

- If you are signed in on the product website in the same browser, the extension picks it up automatically.
- Signing in on a sixth browser signs out an older one.
- An internet connection is needed to check the purchase; access is then cached for offline use.

> Google changes these menus often. The item's own menu in your notebook shows what is built in today.

## Frequently asked questions

### I bought with a different Google account. What now?

Sign in to the extension with that account. Your NotebookLM account does not need to change.

## Related guides

- [Ultra Exporter Free vs Pro](https://nlmexporter.com/guides/features/free-vs-pro)
- [Use several Google accounts with one extension](https://nlmexporter.com/guides/features/multiple-accounts)
- [Why are the export buttons missing in NotebookLM?](https://nlmexporter.com/guides/questions/why-are-the-export-buttons-missing-in-notebooklm)
- [How do I choose a NotebookLM Chrome extension?](https://nlmexporter.com/guides/questions/how-to-choose-a-notebooklm-chrome-extension)
- [Is NotebookLM Ultra Exporter free?](https://nlmexporter.com/guides/questions/is-notebooklm-ultra-exporter-free)
- [What are the free limits in NotebookLM Ultra Exporter?](https://nlmexporter.com/guides/questions/what-are-the-free-export-limits)